Privacy Policy

Last Updated: October 29, 2026

1. Scope and introduction

This Privacy Policy explains how Multi Scheduler ("we", "us") handles personal information when you use our website and scheduling service, including online booking pages, reminders and related features.

2. Information you give us

Account details such as your name, email address and password when you sign up.
Schedule, team and client information you enter, such as names, emails, phone numbers, appointment details and notes.
Information clients submit through public booking pages, appointment replies and ratings or comments.
Integration settings and keys an administrator saves to connect third-party services.

3. Information collected automatically

Our hosting and backend providers record basic technical data such as IP address, browser type, device information, pages requested and error logs, which is needed to run and secure the service.

We use browser storage that is strictly necessary to keep you signed in and to remember your cookie choice. With your consent, Google Analytics uses cookies and collects page views and technical information about your browser and device to help us understand website usage.

With consent, we also send sign-in, sign-out and signed-in visit events to Google Analytics without account names, emails or account IDs. Separately, administrators can see recently active signed-in accounts using account-linked activity timestamps. This operational session information is not sent to Google Analytics; inactive records expire from the active list after two minutes and are removed during later activity updates after 24 hours.

4. How we use information

To provide, operate and maintain the scheduling service.
To send appointment confirmations, reminders and follow-ups by email and, for paid accounts where enabled, SMS or WhatsApp.
To process booking deposits for paid accounts where enabled.
To secure the service, prevent abuse and fix problems.
To comply with legal obligations and enforce our terms.

5. Cookies and your choices

Strictly necessary storage is always active because the service cannot work without it. If you choose "Accept all", we remember your language preference on this device across visits and enable Google Analytics. If you choose "Reject", analytics stays off and that language preference is kept only for your current session. Withdrawing consent stops subsequent analytics events; it does not undo information previously sent.

You can change your choice at any time using the "Cookie preferences" link in the site footer.

6. Service providers and sharing

We share information only with providers that help us run the service, and only as needed for that purpose:

Hosting, database and authentication providers that store and serve the application.
Resend, to deliver emails.
Google Analytics, to measure website visits and page views only with your consent.
Twilio, to deliver SMS and WhatsApp messages when enabled.
Stripe, to process deposit payments when enabled. Card details are entered on Stripe's pages and are not stored by us.
Calendar applications you choose to subscribe to with your calendar feed link.

We do not sell personal information and do not share it for cross-context behavioral advertising. We may disclose information if required by law or to protect rights and safety.

7. Data retention

We keep information for as long as your account is active or as needed to provide the service, and afterwards only as long as reasonably necessary for legal, accounting or security purposes. Account owners can delete schedules, clients and appointments at any time.

8. Security

We take reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your rights

Rights under GDPR (where applicable)

You may have the right to access, correct, delete, restrict or object to processing of your personal data, to data portability, to withdraw consent at any time, and to complain to your local data protection authority.

Rights under CCPA/CPRA (California residents)

You may have the right to know what personal information we collect, to access, correct and delete it, and to opt out of its sale or sharing. We do not sell or share personal information as those terms are defined. We will not discriminate against you for exercising these rights.

10. Children's privacy

The service is not directed to children under 13 (or under 16 where local law requires), and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us so we can delete it.

11. International transfers

Our providers may process information in the United States or other countries. Where required, we rely on appropriate safeguards for such transfers.

12. Changes to this policy

We may update this policy from time to time. The "Last Updated" date shows when it last changed. Significant changes may also be announced in the service.

13. Contact and requests

To make a privacy, access or deletion request, email SchedulerPro@tkwebservices.com. We may need to verify your identity before acting on a request. If you are a client of a business that uses Multi Scheduler, you may also contact that business directly.